Refund Policy

Last updated: September 20, 2026

This policy covers refunds for SecureShield's paid plans (Starter, Business and Agency). It doesn't cover the Free plan, which has no charge to refund, or Enterprise, which is billed under a separate custom agreement — see Section 4 below.

1. 14-day money-back guarantee

If you're on your first paid subscription and it's been 14 days or less since your initial payment, you can request a full refund of that payment, no questions asked. This guarantee applies once per account and covers your first charge only — it isn't renewed each billing cycle.

2. How to request a refund

Contact us through the support options in your dashboard, or through the "Contact" link on our site, and let us know you'd like a refund under this policy. We'll confirm you're within the 14-day window and process it from there — you don't need to cancel your subscription separately first.

3. How refunds are processed

Paid plan payments are processed by our payment partner, Polar (polar.sh). Approved refunds are issued back to your original payment method through Polar and typically appear within 5–10 business days, depending on your bank or card issuer. Once a refund is issued, your paid plan access ends and your account reverts to the Free plan.

4. Renewals, and charges after the 14-day window

Charges more than 14 days after your initial payment — including monthly renewals — aren't covered by this guarantee. You can cancel anytime to stop future renewal charges; canceling doesn't refund a renewal that's already been billed. If you believe you were charged in error (for example, billed after you'd already canceled), contact us and we'll look into it regardless of the 14-day window.

5. Enterprise plans

Enterprise pricing and terms, including any refund terms, are set out in your individual agreement with us rather than this policy. Contact your SecureShield point of contact about billing questions on an Enterprise plan.

6. Misuse of this guarantee

We reserve the right to decline a refund request, or to limit access to future guarantees, where we reasonably believe this policy is being used to repeatedly obtain free access to the Service rather than to evaluate it in good faith.

7. Changes to this policy

We may update this policy from time to time as the Service changes. The version in effect at the time of your payment is the one that applies to that charge.

8. Contact

Questions about this policy or an existing charge can be sent through the contact options available in your dashboard.