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How can we help with your SecureShield account?
How can we help?
Get help with your SecureShield account, website security, alerts, configuration, billing, or technical issues.
Support availability
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Security monitoring continues 24/7, including outside human support hours.
Browse by topic
Account & Login
Website Setup
WAF & Firewall
Security Alerts
SSL & Uptime Monitoring
Security Headers
Billing & Plans
API & CI/CD
Technical Troubleshooting
Security alert?
If SecureShield detected suspicious activity or a security issue on your website, contact support directly for help understanding the alert and deciding what to investigate.
Submit a support request
A real person reads every request — we'll reply at the email you provide, during support hours.
[email protected]
Prefer email? Reach out directly — or use the form and we'll get back to you at the address you provide.